Privacy Policy

This Privacy Policy describes how we collect, use and process your personal data through this website and other digital platforms that we use, and how we comply with the obligations of current legislation in this matter. Your privacy is important to us and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means provided on our website.

1. Introduction

2. Collection and processing of personal data

Given the multitude of physical and digital means through which you can contact us, we may collect personal data in different ways and for different purposes.

Through electronic means of contact, such as e-mail, contact forms, comments and messages on social media platforms or messaging and call communication platforms, your data is stored only so that we can respond to contact requests, to respond to orders and possibly to control the quality of customer service.
By browsing our website, and as a common practice when browsing the internet, we may collect anonymous data that identifies your IP address, your internet browser, pages visited and other preferences, through the use of cookies. Cookies are small files downloaded to your device, which allow measurements, parameterizations and additional features. Their use is optional but some features may stop working.
Whenever we process an order, we record your details for correct invoicing and delivery.
In the event that we use analytical measurement platforms, online advertising, e-mail marketing or other communication and interaction platforms with customers, we may collect specific individualized personal data or general and anonymous aggregated data about these interactions, namely data on the reception, reading and actions related to advertisements, links contained in messages, interactions with features and action buttons, among others.

Depending on the platforms we use, we use outsourced partner entities and companies, which may be in the areas of accounting, IT and software development, marketing or transport, who help us manage the business in a professional manner. These partner entities also have their own privacy policy that complies with data protection legislation.

Some international platforms, from organizations such as Meta (Instagram, Facebook and Whatsapp) and Alphabet (Google, Gmail, YouTube, etc.) that we may use, also collect and process your data as part of their business models. These entities have their own privacy policies that are independent from ours, international in scope and are not managed or controlled by us. You can contact these organizations to find out more about how they manage your data.

Except for these interactions necessary for the legality, sustainability and correct functioning of our activity, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us. In various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are giving your permission for the processing of your personal data for the purposes identified and selected. You may withdraw your consent at any time.

4. Purpose of data processing

The personal data collected by us varies in purpose, depending on the means and manner in which it is obtained. In general, your data will be processed for one of the following purposes:

Provision or dispatch of orders, goods or services;
Communication and marketing initiatives;
Invoicing for purchased products or services;
Statistical and technical analysis with a view to improving the provision of services;
Clarification of questions, budgeting, suggestion management, complaints management and all other customer/user support initiatives and interactions between the parties.

In relation to cookies, they may serve the following purposes, treatments and settings:

Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain to remember your website preferences.
Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Website Preferences Cookies: In order to provide you with the best website experience, we provide this functionality to set and remember your choices about how the website runs when you use it and so that this information can be called whenever you interact with a page or feature.
Forms related cookies: When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to set and remember who to show certain notifications to.
Survey-related cookies: We may run surveys and questionnaires to gather interesting insights, provide helpful tools, or to understand our website users more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

5. Data retention and security

The personal data of customers and other users are kept for the period of time necessary to pursue the purposes for which they were collected, and for the period of time necessary to meet tax, legal and judicial obligations, in accordance with the law. When they no longer fulfil their purpose, they will be permanently deleted or, alternatively, anonymised, and will no longer be considered personal data as they can no longer identify a specific person. Although data management from computer applications and data transmission via the internet do not guarantee total security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures, with the aim of protecting your data in accordance with the general regulations in force.

6. Customer/user rights

We guarantee the rights of our customers/users as data subjects. Therefore, you may exercise your rights of Access, Consent, Rectification, Deletion, Limitation of Processing, Portability, Complaint and Objection to the processing of your personal data at any time. To this end, you must request that we exercise them using the contact details provided. Should you exercise any of these rights, we will analyse them and respond within 30 days. Please note that changes to data management assumptions may create limitations or constraints on the way we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, through electronic applications and our website. We also highlight the fact that there are tax obligations for the management of billing data that cannot be changed or eliminated under Portuguese legislation on organised or corporate accounting.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time and without prior notice. Should such changes occur, they will be prominently published on the website for the convenience of customers and users.